Explore our FAQs...

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General Questions
Yes, because the fabric is starched for easy cutting during production.  Therefore, washing it will remove the starch.

For Premium Mattress Protector - The cotton terry toweling side should be on top and visible when it is placed on the mattress, as this is the absorbent side.

For AllerZip® Smooth Mattress Encasement - It doesn’t matter which side should be on top, because both sides were made in 100% same material.

Product question

For Premium Product - It can be washed at warm or hot temperature and should never be washed with bleach or bleach alternative.

For Plush Product - It can be washed at warm temperature.

For AllerZip Smooth Encasements - It can be washed at warm or hot temperature and should never be washed with bleach or bleach alternative. Please close the zipper leaving it about 12/18" open.

Yes, you can tumble dry your Mattress Protector at low to medium 65°C to 70°C and always together with towels and other linens.DO NOT DRY YOUR MATTRESS/PILLOW PROTECTOR BY ITSELF IN THE DRYER!

No, chemicals used when dry cleaning will destroy the Miracle Membrane®.
Miracle Membrane® is a revolutionary polyurethane barrier film that is waterproof and breathable.
No, because the bleaching process will destroy the Miracle Membrane®.
Yes, you may hang your Mattress Protector out to dry; however, it may turn yellow if exposed to sun. But it will not affect the durability or integrity of the Mattress Protector.
No, do not iron your Mattress protector because it could damage the Miracle Membrane®.
Yes, it can be wet sterilized at 120°C. DO NOT USE CHEMICALS TO STERILIZE, because chemicals will destroy the Miracle Membrane®.
No, as long as the four corners of the mattress protector are secure.
No, the warranty only covers the sleeping surface of the mattress.
Yes, the mattress protector will protect you against dust mites, because the Miracle Membrane® does not allow the dust mite feces to penetrate, as the size of the feces particle is larger than the pore of the Miracle Membrane®.
No, the Mattress Protector doesn’t prevent bed bugs.
Yes, our Mattress Encasement is patented BugLock® (US Patent 7,552,489) with three-sided zipper and AllerZip® seal gives you total protection against dust mites, allergens and bed bugs.
Yes, the Miracle Membrane® is designed not to let liquid penetrate through the Mattress Protector, therefore, it will protect your mattress from getting stained.
The Mattress Protector is designed to be impermeable to liquids but permeable to gasses and vapors. Therefore, if the smell of the urine gets into the mattress, it might penetrate the barrier and permeate the mattress. Just use a readily available odor eliminator; this will solve any of your problems.
Machine wash using warm/hot water and tumble dry at medium temperature as quickly as possible after spillage, preferably while still fresh and wet.
Your temperature settings are set above the 70°C that the protector should be dried on, causing it to scorch. Or, the protector has caught on the hot air inlay of your tumble dryer. This is not covered under warranty.
The temperature settings on your tumble dryer are set above the normal temperature causing the Miracle Membrane® to soften and pull away from the cotton comfort layer. This is not covered by the Protect-A-Bed® warranty.
No, the discoloration of the Miracle Membrane® is a normal occurrence. It might be more pronounced depending on exposure to light, water and body acidity. This is considered normal wear and tear as far as our warranty is concerned.
Yes, it can be used over the Mattress Protector.
Warranty question
No, stains are not covered under the Protect-A-Bed® warranty.
You can call us on 020 8731 0020 during our office hours Monday through Friday from 9am to 5:00pm or register on our website under the warranty section.